Shipping Policy
At Zentrix, we are committed to delivering high-quality products directly to your doorstep. Since we operate as a dropshipping store, our items are shipped directly from our suppliers, which may affect delivery times. Please review our shipping policy below.
Processing & Handling Time
- Orders are processed within 1-3 business days after payment confirmation.
- Once shipped, you will receive a confirmation email with tracking information.
Shipping & Delivery Times
- Estimated delivery time: 10-16 business days (varies based on location and customs processing).
- Some items in your order may arrive separately if sourced from different suppliers.
- Unexpected delays due to customs, holidays, or carrier issues may occur, but we will keep you updated.
Shipping Costs
- Shipping fees are calculated at checkout based on the destination.
Tracking Your Order
- A tracking number will be provided once your order ships.
- Please allow up to 5 days for tracking details to update.
Lost, Delayed, or Damaged Shipments
- If your package is delayed beyond 16 business days, please contact us, and we will assist you in tracking it.
- If your item arrives damaged, please email zentrix725@gmail.com within 7 days of delivery with photos for a replacement or refund.
- Zentrix is not responsible for customs delays, but we will do our best to support you in resolving any issues.
International Shipping
- We ship worldwide! However, customs fees, duties, and import taxes are the buyer’s responsibility.
For any shipping-related inquiries, feel free to reach out to us at zentrix725@gmail.com Thank you for choosing Zentrix—we appreciate your support!